This website is run by Cumbria County Council and we want as many people as possible to be able to use it.

This accessibility statement applies to the new Cumbria County Council ( It does not apply to the main Cumbria County website, which has its own accessibility statement.

We want as many people as possible to be able to use this website. This means you should be able to:

  • change colours, contrast levels and fonts using browser functionality
  • zoom in up to 400 per cent and still be able to access all content
  • navigate and interact with the website using just a keyboard
  • navigate and interact with the website using speech recognition software
  • interact with most of the website using a screen reader (including recent versions of JAWS, NVDA and VoiceOver)

We also try to make the website text as simple as possible to understand.

If you have a disability, AbilityNet has advice on making your device easier to use.

Known accessibility issues on this site

We know from an accessibility audit that parts of this website are not fully accessible. This includes:

  • PDFs
  • the maps on our directories

We are actively working to address these issues as part of an ongoing programme to improve the accessibility of this website.

Feedback and contact information

We are always looking to improve the accessibility of this website. Please contact us if you have an accessibility query including:

  • issues with accessing information or using this website
  • an accessibility problem not listed on this statement
  • any positive feedback about this website’s accessibility

Technical information about this website's accessibility

We're committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

The content that is not accessible is listed below together with an explanation.

Directory maps

  • the keyboard tab order through the map markers may not be intuitive
  • the map markers have a low contrast focus indicator
  • when activating a map marker, the link to the map location is not the next item in the tab order
  • the map may not be visible in Windows High Contrast mode


The Approved premises terms and conditions PDF has these known issues:

  • the structure of the content is not always available to assistive technology, which makes the content difficult to understand and navigate for users of screen readers (Info and Relationships 1.3.1)
  • the reading order of the content is not always logical, which means some content does not make sense when read out by text-to-speech software (Meaningful Sequence 1.3.2)

If you're having problems using this PDF, please contact us.

3rd-party content

Survey component

  • the survey form for site feedback is located within an iframe, and the results of submitting a form may not be announced to some screen reader software.

Preparation of this accessibility statement

This statement was prepared on 10 September 2021.

This website was last tested on 19 July 2021 by the LocalGov Drupal accessibility team, who performed an evaluation of the platform and site across all level A and AA success criteria of the Web Content Accessibility Guidelines 2.1. Content was selected to ensure a good representation of different pages, templates and components were tested as well as key content and user journeys.

This website's accessibility will be reviewed on a regular basis. We will update this accessibility statement with any relevant changes.