Attending register office appointments during the COVID-19 pandemic

Changes and restrictions for customers attending appointments at register offices in Cumbria.

What you need to know or do before the appointment

  • Do not attend your appointment if you or anyone in your household has COVID-19 or displayed symptoms of COVID-19 in the last 14 days. In these circumstances, please contact our office
  • Make sure you allow enough time for parking and confirmation of your arrival at our office 
  • Do not arrive more than 5 minutes before your appointment time as you may risk crossing with other customers
  • Do not arrive late as we will not be able to see you safely and perform our cleaning and safety checks in time for the next client. You will need to book a further appointment.
  • Please wear a face mask or face covering to offer protection in public areas.
  • Please bring your own pen with you to reduce any risk of cross infection. Blue or black biro is fine
  • Prepare any documents you need to bring with you carefully.

Arriving and leaving

  • When you arrive, you will be asked to use hand sanitiser before moving through the building. We would recommend doing this again as you leave for your personal protection
  • For the time you are in our building, please observe social distancing at all times of 2 metres

During the appointment

  • It is important that the registration is completed accurately. Take care to have all the correct information and spelling available.  When you come to sign the paperwork, it is your responsibility to make sure you have given the information correctly and that it has been recorded correctly. If there are any mistakes it may necessitate fresh notices of intent to be undertaken. This would involve a full appointment and payment of a further fee.
  • Payment is by card only. We are avoiding cash or cheques at this time
  • The documents we ask you to bring will need attached to a clip board at the appropriate page
  • The registrar will try not touch these documents. 
  • When we need you to sign the legal paperwork it will be attached to a clip board and passed to you through the screen.

Contact this service



Cumbria Registration Service
Lady Gillford's House
Petterill Bank Road
United Kingdom


54.874155345816, -2.9108572724873