This is a new site that we are testing!
We are redesigning and improving the Cumbria County Council website which is why these new pages are different.
Cumbria Registration Service's strategy to provide customers with high quality registration services.
We have an annual service plan which details the improvements we strive to make each year. This will be reviewed on an annual basis and is based on the feedback from customers, performance against Key Performance Targets and any other requirements of The General Register Office or Cumbria County Council. This will inform our customer service strategy.
We will meet the following key players to ensure we take in to consideration any geographic, local authority or political input to our service delivery. Input from our community teams and Members is invaluable in our strategy.
We will learn from best practice in other areas by reviewing benchmarking information and considering a visit to another office or district to compare processes. Best practice is now shared across all England and Wales via The General Register Office website and will be reviewed regularly.